Our support team is available to help with questions about the service, account-related issues, technical concerns or general feedback. Choose the contact option that best suits your enquiry, and include relevant details so the team can direct it to the right department. For account queries, please use the customer support channel. General and affiliate enquiries can be sent to their listed teams. Phone support is available during the hours shown below. Please allow time for the relevant team to respond.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone | +44 20 7486 3915 |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line so your message can be directed to the right team, and include current contact details linked to your account. This helps support review your request and get back to you without unnecessary delays.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests like account questions, deposits or bonus clarification are usually handled quickly. More complex cases, such as KYC, payment investigations or dispute reviews, may take longer depending on their nature and required checks. We’ll keep you updated at each step.
Feedback
We value your feedback. Please share any suggestions, bug reports or ideas to improve the site, promotions or game selection- your input helps shape updates and fixes. All submissions are reviewed by our team and used to improve features, support and the overall player experience. Send comments via the feedback form or contact [email protected] and we’ll review them promptly.